Refund Policy

Overview At efasttrade, we are committed to providing high-quality reports and ensuring customer satisfaction. Our refund policy outlines the conditions under which refunds may be granted for our online report services. Eligibility for Refunds Due to the nature of our services, refunds will only be considered under the following circumstances:

1. Non-Delivery of Service: If we fail to deliver the requested report within the specified timeframe without prior notice of delay, you are eligible for a full refund.
2. Report Errors: If the delivered report contains significant errors or omissions that deviate substantially from the agreed-upon specifications, you may request a correction. If the issue cannot be resolved, a partial or full refund may be issued.
3. Duplicate Payment: If you have been charged more than once for the same report due to a technical error, you are eligible for a full refund of the duplicate charge(s).

Non-Refundable Situations Refunds will not be granted under the following circumstances:

1. Change of Mind: Once a report has been delivered, refunds are not provided for changes of mind or if the report is no longer needed.
2. Incorrect Information Provided: If the report is based on incorrect or incomplete information provided by the customer, refunds will not be issued. Please ensure all necessary and accurate information is provided when placing your order.
3. Minor Discrepancies: Minor errors or discrepancies that do not significantly impact the overall quality or usability of the report are not eligible for refunds.

Refund Process To request a refund, please contact our support team at [email protected] within 7 days of receiving the report. Include your order details and a description of the issue. We will review your request and notify you of the outcome within 5 business days. If your refund is approved, the amount will be credited back to your original method of payment within 10 business days. Contact Us If you have any questions or concerns about our refund policy, please contact our support team at [email protected].